Primary Duties May Include, But Are Not Limited To:

Handling customer technical support cases through phone and email submission.
Updating the company website with tech tips and brief documents.
Evaluating system potential through assessing compatibility of new programs with existing programs.
Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations.
Maintaining system functionality by testing computer components.
Achieving computer stem objectives through collecting relevant data, identifying, and evaluating options and suggesting a course of action.
Maintain client confidence by keeping their information confidential.
Preparing reference material for users by drafting operation instructions.